Help Desk

U.S. Soccer Store is committed to provide you Fast, Easy, and Reliable Service. On this page you will find answers to most of your questions involving the shopping, checkout and shipping processes. Select from a category below to receive further information on any particular subject. If your question is not listed below, please feel free to contact us at (310) 867-8210 or Toll Free at (877) 538-8265 Monday through Friday 7:00 AM to 6:00 PM PST or email us 24 hours/day at

Shipping Information Your Order
Item Availability
Shipping Methods
Shipping Costs
Shipping for Customized Products
Oversized Items
Shipping Rules and Restrictions
Tracking Your Order
Find Your Order Status
How Is Order Status Different From Tracking?
Undeliverable Packages
Emails About Your Order
Order Status
Payment International Customers
Payment Options
Sales Tax
Discounts and Gift Certificate Codes
Shipping Methods/Rates - Canada
Shipping Methods/Rates - Other Int'l
Shipping Rules and Restrictions
Customs Charges
Returns and Exchanges Online Store Information
Worry Free Shopping
Exchanging an Item
Holiday Return Policy
Damaged or Defective Items
Download Return Form
Contact Us
Bulk Sales
Security, Privacy, Terms of Use Customization Information
Secure Shopping Guarantee
Privacy Policy
Terms & Conditions
Download Jersey Customization Form
U.S. Soccer Supporters Club  
Frequent Asked Questions